How to Resolve the "Your Account Does Not Qualify" Issue on Amazon Seller Central

If you're facing the "Your account does not qualify" issue on Amazon Seller Central, preventing you from listing a product, there are several steps you can take to resolve this problem:

Steps to Resolve the Issue

Review Account Health

• Check your Account Health Dashboard on Amazon Seller Central. Ensure that your account metrics, such as Order Defect Rate (ODR), are within acceptable limits. An ODR above 1% can lead to restrictions.
• Maintain a healthy Account Health Rating (AHR) by addressing any policy violations promptly.

Understand Product Restrictions

• Some products require approval to sell due to category restrictions or brand requirements. Ensure that your product does not fall into a restricted category without the necessary approvals.
• Related Article: A Review of Product Restrictions on Amazon
  

Improve Customer Satisfaction Metrics

• Ensure your return, refund, and customer contact rates are below 5% to avoid restrictions based on customer satisfaction metrics.

Build Selling History

• If you are a new seller, restrictions may apply until you establish a sales history. Focus on selling products that you are currently approved to list, and gradually build a positive sales record.

Contact Amazon Seller Support

• If you believe your account metrics are in good standing and you still face restrictions, contact Amazon Seller Support for assistance. Provide them with a Case ID if you have previously opened a support ticket.

Submit a Plan of Action (POA)

• If required, submit a Plan of Action to Amazon detailing how you will address any account health issues. This should include understanding the problem and outlining steps to rectify it.

Use Invoices for Verification

• If applicable, submit invoices from authorized distributors to verify product authenticity and compliance with Amazon's requirements.

Related Resources

• Udemy: How to keep your account secure and how to write appeal for your amazon seller account
• r/AmazonSeller: Your account does not qualify